Accessibility FAQs regarding the Coronavirus/COVID-19

FAQs regarding the Coronavirus/COVID-19

Goldman Center for Student Accessibility


I am registered with the Goldman Center and receive accommodations in class/for testing.  How will these work if classes are held remotely?


Please contact the Goldman Center right away ( or 504-862-8433) if you receive accommodations and think you may need help accessing your courses remotely.


The Goldman Center staff will work with Technology Services to help you access your online class materials. The means of access will depend on the design and content of your courses and on your individual needs. They could include, but are not limited to:


  • ASL interpreting/CART for synchronous online sessions
  • Captioning for pre-recorded course materials
  • Use of a lock-down browser for remote testing
  • Programming extra time for exams into the online testing platform
  • Use of an auxiliary aid, reader, scribe, or delivery of Braille materials


My class is being held remotely, but I am having trouble accessing the lecture – Who should I call?


The Goldman Center staff will work with Technology Services to troubleshoot technical issues involving remote access to coursework.  Please reach out to the Goldman Center to report the issue ( or 504-862-8433) and get the ball rolling. 


I have moved home and am now in a new time zone. How do I attend classes or take tests that are scheduled for the middle of the night or early in the morning?


If you are in a new time zone and are unable to attend class or take a test at the scheduled time for that reason, please reach out to Case Management and Victim Support Services (CMVSS) as soon as possible by filing a report here: or emailing

I’m feeling anxious. Who can I talk to? 

We recognize the anxiety and emotional strain that these circumstances may place on all of us. Remember that Tulane’s student health plans offer comprehensive coverage for both physical and mental health care.


If you'd like to speak with a counselor or a case manager, contact CAPS  ( or the Office of Case Management and Victim Support Services ( or (504) 314-2160). For support 24/7, you can contact a Student Resources and Support Services Professional On-Call at (504) 920-9900.


I’m a faculty member and I am having trouble making my online course materials accessible.  Where can I go for help?


Tulane has created a Teach Anywhere Toolkit which can be accessed online at If you have questions about the toolkit, or are experiencing technical difficulties, you can contact Technology Services’ Teach Anywhere team via email at


I’m applying for accommodations for the first time.  How do I send the Goldman Center my medical paperwork?


Typically, the Goldman Center accepts medical documentation (evaluations, notes from doctors, etc.) via mail, fax, or e-mail.  However, given that we are currently working remotely and do not have daily access to mail or fax, we ask that you send us your documents VIA EMAIL at so that we can process your accommodations request as efficiently as possible.